FAQ

If you are invited to a Buildster project, Buildster is free.
If you create your own projects in Buildster, you receive a free 3 month trial.
During your free trial you can create as many projects you want.
After your free trial ends each project will have to be subscribed to in order to keep it active.
If a project is not subscribed to after the end of a trial, it will be automatically archived after 10 days.
You can cancel a subscription at any time to stop your next payment. Your project will remain active until the current term of your subscription comes to an end.
If a subscription comes to an end and is not renewed the project will be archived.

You can visit the training centre for a variety of videos and tutorials on how to use Buildster.
You can email support in the main menu of the mobile apps, or the desktop web app.

When a project is archived, every user in the project receives a notification letting them know.
An archived project can be accessed by everyone who was a user in the project, however communication and messaging are disabled.
Archived projects will be slower than active projects because they are transferred to a different tier of storage after archiving.

Yes, you can re-activate a project that has been archived. All users in the project will be notified about the change.

Data is stored in AWS “storage type” for a period of X years.
After this time, all project users will be able to either extend or purchase an offline copy of their project data.
After this offering, the data will be permanently deleted.

You need an internet connection to use Buildster at the moment. We will be adding offline functionality soon.